TERMS & CONDITIONS

Terms and Conditions

Welcome to Ben's Berkshire Bees Limited. By accessing or using our website ("Site"), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully, as they contain important information regarding your rights and obligations.

1. Acceptance of Terms

By accessing or using our Site, purchasing products, or engaging with our services, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, you must not use the Site.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years old to use this Site or make purchases. By using the Site, you confirm that you are of legal age and capable of entering into a binding contract.

4. Products and Services

We offer honey, beeswax, and other related products for sale through our website. All products listed are subject to availability, and we reserve the right to limit the quantity of products we supply. Prices for our products are subject to change without notice.

4.1. Product Descriptions

We strive to ensure that all product descriptions, images, and pricing details are accurate. However, we do not guarantee that the information on the Site is free from errors. If you find an error, please notify us, and we will correct it promptly.

4.2. Product Availability

We make every effort to ensure product availability, but we cannot guarantee that all products will be in stock at all times. In the event of a stock shortage, we will notify you and offer an alternative or a refund.

5. Ordering and Payment

5.1. Order Process

By placing an order through our Site, you are making an offer to purchase products in accordance with these Terms and Conditions. All orders are subject to acceptance and availability. You will receive an email confirming your order, which constitutes acceptance of your offer.

5.2. Payment

We accept payments through various methods, including credit cards, debit cards, and other secure payment gateways. By providing payment information, you confirm that you are authorized to use the selected payment method. We are not responsible for any additional charges imposed by your payment provider.

6. Delivery

6.1. Shipping

We will deliver the products to the address provided at checkout. Shipping costs and estimated delivery times will be communicated during the order process. Delivery times are estimates and may vary based on location and external factors. Ben's Berkshire Bees Limited is not responsible for any delays caused by third-party carriers.

6.2. International Orders

For international orders, customs duties, taxes, and other fees may apply. These costs are the responsibility of the customer, and we are not liable for delays caused by customs clearance processes.

7. Returns and Refunds

7.1. Returns

If you are not satisfied with your purchase, you may return the product within 14 days of receipt, provided the product is unopened and in its original condition. You are responsible for the cost of return shipping.

7.2. Refunds

Once we receive the returned product, we will inspect it and notify you of the status of your refund. Refunds will be processed using the original payment method, excluding any shipping costs.

7.3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or refund, including the cost of return shipping for faulty items.

8. Intellectual Property

All content on the Site, including but not limited to text, images, logos, product descriptions, and graphics, is the intellectual property of Ben's Berkshire Bees Limited or licensed to us. You are not permitted to use, reproduce, or distribute any content without our express written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Ben's Berkshire Bees Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased through the Site. Our liability for direct damages is limited to the amount paid for the product(s) in question.

10. Warranties and Disclaimers

We do not warrant that the Site will be free of errors or that access will be uninterrupted. The Site is provided "as is" and "as available," and we disclaim all implied warranties to the extent permitted by law.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Termination

We reserve the right to terminate your access to the Site or cancel any orders if we believe you have violated these Terms and Conditions. Termination may occur without notice and without liability to you.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Ben's Berkshire Bees Limited
Email: bensberkshirebeeslimited@gmail.com

Privacy & Safety

Ben's Berkshire Bees Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make purchases, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect and process the following personal data:

Personal Identification Information: Your name, email address, postal address, phone number, and any other information you provide to us when placing an order, signing up for our newsletter, or contacting us.
Transaction Information: Details about payments made, purchases, and services used.
Technical Data: Information such as your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services, including page interaction information, traffic data, and other communication data.

2. How We Use Your Information

We use your personal data for the following purposes:

To Process Orders: Fulfilling and delivering your orders, including communicating with you about the status of your order and any necessary customer service.
To Improve Our Website and Services: We use information collected to understand customer behavior and preferences, optimize our website, and improve product offerings.
To Send Marketing Communications: With your consent, we may use your email address to send you updates, promotions, and newsletters.
For Legal and Regulatory Requirements: Where necessary, we may use your information to comply with legal obligations or respond to requests from law enforcement or regulatory authorities.

3. How We Share Your Information

We may share your personal data with third parties only in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in website operations, payment processing, and order fulfillment.
Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of Ben's Berkshire Bees, our customers, or others.
Business Transfers: In the event that Ben's Berkshire Bees undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us understand user preferences and improve website performance. You can control cookie settings in your browser, but disabling cookies may affect your website experience.

5. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate physical, technical, and administrative measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee the security of your data.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymize your information.

7. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can ask us to correct any inaccuracies in your data.
Right to Erasure: You can request that we delete your personal data, under certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your data.
Right to Object: You can object to the processing of your personal data for marketing purposes.
Right to Data Portability: You can request that your data be transferred to another organization.

To exercise these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: